Receptionist / Administrative Coordinator

Job details

Description

EC Ruff Marine is seeking a professional, organized, and customer-focused Receptionist / Administrative Coordinator to serve as the first point of contact for customers, vendors, and visitors. This role supports the daily operations of a fast-paced marine service business through customer communication, scheduling, office organization, and administrative support.

Key responsibilities include:

• Answering incoming phone calls professionally and directing calls to the appropriate team member or technician
• Welcoming customers, vendors, and visitors in a courteous and professional manner
• Responding to customer inquiries through phone calls, email, text messaging, and social media platforms
• Communicating scheduling updates, service status information, and invoicing details to customers
• Maintaining accurate customer records, notes, and communication logs
• Scheduling service appointments, dock visits, deliveries, and technician dispatches
• Assisting with technician schedules, work orders, emergency service calls, and priority scheduling needs
• Preparing, organizing, and maintaining work orders, invoices, service documents, and customer files
• Supporting inventory paperwork, receiving documentation, office organization, and customer follow-up communication
   

Qualifications

Qualified candidates should be dependable, detail-oriented, able to multitask efficiently, and committed to delivering excellent customer service while supporting technicians and management.

Requirements and preferred qualifications include:

• High school diploma or equivalent required
• Previous receptionist, office administration, or customer service experience preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency, including Microsoft Office, email platforms, and scheduling software
• Ability to maintain professionalism, confidentiality, and attention to detail
• Strong work ethic and ability to thrive in a fast-paced environment
• Ability to work effectively in an office and marine service environment with frequent interaction with customers, technicians, and vendors

Benefits

• Paid holidays
• Training and development opportunities
• Opportunity for advancement
• 401(k) matching
  
  

How to apply?

Applicants may submit their resume to marketing@ecruffmarine.com