Member News: Global Marine Travel
By: MIASF Staff
Date posted: Jul 27, 2021 Tue
Global Marine Travel (GMT) heads into its third year in a row on the Travel Weekly Power List as a specialist Travel Management Company within the Maritime Industry, gaining a new spot at #42 for 2021.
Travel Weekly surveyed companies with a minimum of $100 million in travel sales certified by a company’s owner, CEO or CFO. Due to the pandemic, their methodology was to continue to base rankings on gross travel sales in 2019 with the exception only of 2020 merger and acquisition activity among Power List agencies.
One of the main strengths of the industry had been through acknowledging weaknesses and adapting to new ways of working, while also raising the bar on customer service to accommodate the influx of cancellations and refunds. GMT took a proactive approach to the pandemic throughout 2020 and worked to increase communication methods with all clients, focus on maritime crew repatriation globally via charter flights, worked with customers and airlines to manage refunds and find solutions to complex travel requests, invested in additional mergers and acquisitions and reduced office space.