Service Supervisor

FULL/PART: Full TimePart Time

Job Description for Service Supervisor

General Description (Duties): Field Service Supervisor must provide exceptional customer service, maintain a flexible work schedule and use independent judgement and reasoning to support the highest level of quality and service delivery. Professionalism, integrity and accountability are core requirements. A person in this position will be responsible for: Reports to: Afloat Manager Responsibilities: • Support both 2-Stoke and 4-Stroke engine service activities as a shift lead or part of a larger service team with rigging, cleaning, inspections, measurements, calibration and mechanical assembly as directed by the Lead Engineer • Execution of and direction of others in repair and OH of cylinder liners, cylinder heads, C/W pumps, L/O pumps, Fuel pumps, FI’s and calibration as required, cleaning C/A Coolers and heat exchangers. • Ability to quantify and record fine metric measurements of OD’s ID’s, thickness, depth, ovality and wear. Proper use of bore gauge, dial gauge, snap gauges, Vernier calipers, deflection gauges and other common measurement instruments. • Completion of all paper work to include, daily time sheets, expense reports, service reports, measurement sheets and maintain communications with the lead engineer or Service Coordinator for assignments. • Leads pre-job safety meetings, following all safety requirements and adherence to customers safety protocols. delivers tool box safety talks as well as shift handover notes and observations. • Identify and plan all tooling requirements for upcoming work, instruct others in proper use of all tooling, equipment and machines after properly certified. • Direct and lead Pre-job mobilization, tool preparation, packing, verification of calibration certificates and then de-mobilization and recovery of assets, cleaning, inspection and storage of tools and equipment in accordance with required specifications. • Validation of calibration and completeness of all tooling, measurement recordings and inspections made, review of data for completeness, quantity and quality sufficient for service report documentation. Other Skills or Requirements: • Must hold a valid driver’s license and have permission to work in the US

Qualifications for Service Supervisor

Minimum Educational Qualifications: • High School Diploma or GED required. Associates degree, Diesel, electronics, welding or mechanical disciplines preferred. • 3-5 years’ experience in technical engine or power transmission services or other oil and Gas experience may qualify in leu of degree. • Must hold a valid driver’s license, TWIC card and Passport. • Willingness to travel more than 70% of the time throughout the year and adapt to frequently changing schedules and tight timelines. • Able to follow QMS, HSE policies and procedures and instruct others in the requirements. • Have excellent customer relations skills, ability to keep customer and office informed of job progress and challenges. • Takes initiative to work independently as well as ability to lead a small 3-5 man team or shift in field service activities with minimal guidance and direction. • Can plan a service attendance with minimal guidance and direction to include, travel arrangements, ID of required tooling, technical documentation, measurement forms and resource planning. • Can execute engine maintenance inspections, perform crank shaft inspections, measure deflections, backlash and record/confirm the presence of ovality, make dye penetration and magna-flux crack inspections. • Perform and record proper hardness testing readings, calibration of connecting rods, and verify and adjust engine fuel pump timing. • Organizational and time management skills and ability to coach and support the development of the team members Technical skills. • Intermediate Microsoft Office skills, particularly Microsoft Word, Excel and power point. • Keeping proper time sheets, expense reports, work done reports, JSA’s and require measurement documentation to allow proper invoicing of service work orders. • Performs work according to QMS guidelines and procedures and looks for opportunities for improvement. • Has understanding in application and proper use of Bio Gen Active products in support of engine services and heat exchanger maintenance. • Can train others in technical shop maintenance of cylinder head, liner honing, calibration of connecting rods, repair of FP’s, FI’s, C/W pumps, LO Pumps, C/A Coolers and heat exchangers at a minimum.

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